FAQ

Your satisfaction is our top priority. Please call us at (518)695-MILK (6455) or email us at service.kingbrothers@gmail.com.

We do our best to maintain competitive pricing. From time-to-time our input costs change. As a result, all prices are subject to change, and may be adjusted at any time during the month.

 

Our cows only receive antibiotics when they are sick and are in need of medicine to help heal them. In that case, we follow strict labeling instructions and their milk is taken off the line and NOT used until they are healthy and the milk is free of antibiotics.  We never give our cows antibiotics as a preventative method, nor do they ever receive growth hormones of any kind.

No. We follow traditional farming methods, and are committed to making the highest quality dairy products in the most natural way possible.  Our cows are not treated with artificial growth hormones, and are fed the highest quality feeds, most of which we grow ourselves.

Yes, as required by New York State law. We do offer several different approaches that makes our milk taste great and stay fresh, including cold-separation, to minimally process our milk. This means we pasteurize using a system that heats the milk to 165F for 18 seconds and then cools it. Many grocery stores pasteurize at a much higher temperature (approximately 280F), which does provide a longer shelf life, but strips the milk of its natural proteins, health enzymes and flavor.

Our beef is grown right on our farm and fed a diet comprised mainly of grass, alfalfa and corn grown here on our farm. We do not use hormones or preventive antibiotics 

Our beef herd's Angus and Hereford genetics combine with our high quality home grown feeds and result in the best tasting beef you can find. 

 

About Home Delivery

We are excited to offer you milk in glass bottles. Why? IT JUST TASTES BETTER! Glass bottles keep the milk colder and retain its fresh taste. Furthermore, glass is more environmentally friendly than paper cartons or plastic jugs. Our bottles can be washed and reused as many times as they are returned. This "greener packaging" results in less waste added to landfills. We are a small family run dairy and we are able to pay close attention to every detail which results in the "Highest Quality Process Milk Available!"     

Our delivery area includes Colonie North to Queensbury and the surrounding areas.

New stops are being added regularly. Sign in online or call us to inquire

Your delivery will be on the same day every week, once a week. You also have the option to get deliveries every other week, or once a month.

Click on the attached link to get started !! www.kingbrothersdairy.com. After your information is entered you may place your first order! You will not see a submit button to enter the order. If you click on the shopping cart tab you can view your order and the starting week.
Yes. We encourage you to set up a recurring order (same items delivered each week). Changes can be made until midnight the Friday before your next delivery.  Order changes can be made online or by calling (518) 695-6455 or emailing us at service.kingbrothers@gmail.com

Yes. Deliveries may be suspended while you are on vacation. Click on the skip delivery tab to enter your vacation dates.  Midnight Friday is the deadline for the following week.

 

No. Our driver will place your order in a cooler or porch box.

If you do not leave your cooler out or have a porch box, your milkman will not leave your order unless you have made prior arrangements.  This ensures that milk does not freeze in the winter or spoil in the summer.  We can not be responsible for frozen or spoiled milk once it is delivered. You will still be charged the delivery fee of $3.99 if no cooler is left out and no one is home to accept delivery. 

Customers can provide an insulated cooler to receive delivery or purchase a decorative insulated King Brothers Dairy porch box ($74.99). During warmer weather we suggest that you add ice or a freezer pack to the cooler the morning of your delivery. During extreme cold add a towel in the cooler for extra protection. 

There is no cost to sign up for this service. The only cost that will exist outside of your order cost is a delivery fee per subtotal as follows...

Order Amount

Delivery Fee

Up to $9.99

$3.99

$10.00 - $34.99

$2.99

$35.00 on up

$1.99


**If no one is home and no cooler is left out you will not receive your products. However will still be charged the delivery fee of $3.99 to cover costs.**

Also note that our glass bottles have a $1.50 refundable deposit, which is refunded when the bottle is returned. Leave your rinsed out, bottles by your cooler for pick up.  Please remember to keep the caps off and rinse out the bottles. 

We accept credit and debit card for payment  (Master Card, Visa, Discover and American Express). When you set up your account, you enter your credit card information. You will receive a bill via e-mail. We only accept credit or debit card for payment. Credit cards will be processed within 24hours of delivery.  If your credit card is declined customers will be placed on hold for any future orders until your outstanding balance is paid in full. 

We are committed to providing you, our customer, with the freshest milk and quality products. Should you not be satisfied with our milk or other products, please notify us within two (2) week of delivery and we will gladly exchange your product or credit your account for the purchase price.

We delivery a wide variety of products ranging from our OWN milk and beef, Cabot Cheeses and Butter, Oscars Smokehouse, Misty Knolls Poultry, and many other local products.

 

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